Refund policy
Last updated: 25 July 2026
aigifted.store refunds you in full, in the cryptocurrency you paid with and minus only the network fee, if we cannot deliver your code or cannot replace a failed code within 48 hours. Codes that have already been redeemed are not refundable, because their value has been spent at the provider.
What is refundable
| Situation | What we do | Timeframe |
|---|---|---|
| We never deliver your code | Full refund in your original cryptocurrency, minus the network fee | Within 24 hours of the missed guarantee |
| The code fails to redeem | Replacement code; if we cannot replace it, a full refund | Replacement attempted within 48 hours |
| The code is wrong for your region | Replacement with a compatible voucher, or a full refund | Within 48 hours |
| You paid but the product went out of stock | Your choice: wait for restock, or an immediate full refund | Refund within 24 hours of your reply |
| You overpaid the invoice | The excess is refunded on request | Within 48 hours of your request |
What is not refundable
- A code that has already been redeemed. Once redeemed, the balance has been spent at the provider and cannot be recovered by us.
- Change of mind after delivery. These are digital goods delivered immediately, and you waive the withdrawal right at checkout.
- A provider’s decision about your account. If an AI provider restricts, suspends or declines your account for reasons unrelated to the voucher, the voucher itself was still delivered.
- An incorrect email address you supplied. We deliver to the address given at checkout, which is why the form asks for it twice. We will re-send to the same address at any time.
- Network fees. Neither the fee you paid to send, nor the fee we pay to return funds, is refundable — they go to the blockchain, not to us.
How to request a refund
- Reply to your delivery email, or write to support@aigifted.store with your order number.
- Tell us what happened and paste the exact error message if there was one.
- Give us the wallet address to refund to, on the same network you paid from.
- We confirm in writing and send the refund, normally within 24 hours of agreeing it.
Why crypto refunds work differently
Cryptocurrency payments cannot be reversed or charged back. A refund is a new transaction we send voluntarily, which means the policy above is a promise rather than a mechanism enforced by a payment network. We publish it in specific terms, with time limits, so you can hold us to it — and we would rather over-refund a disputed order than argue about it publicly.
Disputes
If you think we have applied this policy unfairly, say so in writing and we will review it and reply with a decision and a reason. We keep records of every order and every email for at least five years.